8x8 (EGHT) Sophon Profile
Balancing growth, margin pressure, and platform expansion
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Disclaimer: Not financial advice
View: Pass
Sophon Score: 57/100
We are passing on 8x8 at this stage despite its return to YoY revenue growth and early traction in AI-powered customer experience solutions. The business remains in transition, with margin pressures from usage-based revenue and ongoing execution risk around Fuze migration and international expansion.
While multi-product adoption and CPaaS growth are encouraging, the incremental impact on profitability is modest and near-term financial visibility is constrained. Competitive dynamics, particularly from large-scale incumbents like Microsoft Teams, limit potential upside, and the R/R balance does not currently justify a position. We prefer to monitor execution progress and margin recovery before considering active coverage.
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